Information Technology Department

1. Functions and Duties

The Information Technology Department of Tra Vinh General Hospital is a specialized unit that advises the Board of Directors on the management, organization, implementation, operation and development of information technology systems, digital transformation and the application of technology in the hospital's activities. The department is the focal point for coordinating the deployment of technology solutions that support management, administration, medical examination and treatment, and improve the quality of patient care.

The department is responsible for managing, operating and ensuring the stable functioning of the IT infrastructure, including servers, computer networks, databases, IT equipment and software systems supporting the hospital's operations. It coordinates the management, operation and support of health information systems such as HIS, LIS, PACS, EMR and other business software, and supports data connectivity, interoperability and use in accordance with regulations.

In addition, the department ensures information safety and security; manages user accounts and access rights; backs up and protects data; and monitors and resolves IT incidents. It coordinates with other departments in applying technology, improving processes, digitizing records and carrying out digital transformation tasks.

The department is also responsible for guiding, training and supporting staff in using IT systems; managing, maintaining and repairing equipment; and researching and proposing technology initiatives and solutions. In this way, the IT Department serves as the hub for infrastructure and digital technology, helping to ensure that the hospital's management, administration, examination and treatment activities run continuously, efficiently, safely and in a modern manner.

2. History

- Year of establishment: 01/11/2024. 

- Formation and development:
The Information Technology Department was established on 01/11/2024 to meet the increasing demands for information technology application, administrative reform and digital transformation in management, medical examination and treatment at Tra Vinh General Hospital. Since its establishment, the department has gradually strengthened its organization, staffing, facilities and technical infrastructure, while taking over, managing and operating the IT systems supporting the hospital's professional and management activities.

Throughout its development, the department has focused on improving its capacity in infrastructure management, software operation, user support, information security and the deployment of digital transformation solutions. It has gradually become an important technical focal point, coordinating with other departments in applying IT, digitizing processes and improving management efficiency.

- Key milestones: 

• 01/11/2024: Official establishment of the Information Technology Department. 
• Period 2024–2025: Focus on strengthening organization, staffing, facilities and IT infrastructure. 
• Period 2025–2026: Stepping up the operation and support of health information systems, strengthening information security and participating in the hospital's digital transformation tasks. 
• Development orientation: Continuing to build a synchronized, secure and modern IT infrastructure; increasing the use of data and digital technology, towards a smart – friendly – safe – green – clean – beautiful hospital model.

3. Development Orientation

In the coming period, the Information Technology Department of Tra Vinh General Hospital aims to develop in a direction that is professional, modern, safe and patient-centered, focusing on the following goals:

• Improving the quality of management and administration: Increasing the use of IT and digital data in direction and administration; providing timely and accurate information to the Board of Directors and all departments. 
• Promoting digital transformation: Continuing to carry out healthcare digital transformation tasks, gradually completing the digital ecosystem and moving towards the model of a Smart Hospital. 
• Developing electronic medical records: Continuing to complete, maintain and improve the effective use of electronic medical records, reducing dependence on paper records and enhancing the ability to use and share information. 
• Completing and integrating IT systems: Strengthening connectivity and integration between HIS, LIS, PACS, EMR and business software, minimizing duplicate data entry and improving the effective use of data. 
• Standardizing professional procedures: Coordinating with departments to review, standardize and digitize business processes, giving priority to automating repetitive tasks. 
• Strengthening information safety and security: Completing security, data backup and recovery solutions; strengthening account management, access control and system security monitoring. 
• Developing IT human resources: Enhancing staff expertise and skills in system administration, databases, information security, digital transformation and new technologies. 
• Applying new technologies: Researching and gradually applying artificial intelligence (AI), data analytics, automation and digital solutions suited to the hospital's actual needs. 
• Improving the quality of user support: Establishing procedures for receiving, classifying and handling IT support requests; shortening incident resolution time to ensure uninterrupted medical examination and treatment. 
• Improving quality and operational efficiency: Developing performance indicators for the IT Department; regularly evaluating and improving the quality of IT services and the satisfaction level of departments. 
• Strengthening IT asset management: Standardizing the management, inventory, maintenance and lifecycle tracking of equipment; using resources effectively and minimizing waste. 
• Strengthening coordination and cooperation: Proactively coordinating with professional units, regulatory agencies, technology companies and medical facilities to exchange experience and to adopt and apply appropriate technology solutions. 

Overall orientation: Building the Information Technology Department into the hospital's trusted hub for technology and digital transformation, ensuring a stable – secure – continuous – efficient IT system, and contributing to making Tra Vinh General Hospital smart, friendly, safe, green – clean – beautiful.